FAQ
Frequently Asked Questions (FAQ)
1. What is EnTutti?
EnTutti is an online store dedicated to providing a curated selection of the most in-demand beauty products and devices. We’re your one-stop shop for all things beauty, bringing convenience and quality right to your doorstep.
2. Where do you ship?
We ship to most countries worldwide! At checkout, you’ll be able to confirm if we deliver to your location. Please note that shipping times and costs may vary depending on your destination.
3. How long does order processing and shipping take?
We process orders during standard business days (Monday through Friday) and all orders are processed within 1-3 business days from the order date. Orders are shipped the following business day after they have been processed (please note that we don't ship on weekends).
Shipping times depend on your location. Typically, orders are processed within 1-3 business days. Delivery estimates are as follows:
- USA & Canada: 7-14 business days
- Europe: 10-20 business days
- International: 15-25 business days
Please allow extra time for your order to be processed and shipped during holidays and sale seasons.
You’ll receive a tracking number once your order is on its way.
4. What is your return policy?
We accept returns on most items within 21 days of delivery. Products must be unused, unopened, and in their original packaging. To initiate a return, please contact our customer support team at hello@entutti.co.
5. How can I track my order?
Once your order ships, we’ll send you an email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking portal.
6. How can I contact customer support?
Our friendly customer support team is here to help! You can reach us via email at hello@entutti.co or through the contact form on our website. We aim to respond within 24 hours on business days.
8. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to stay updated on exclusive deals, seasonal sales, and special promotions. Follow us on social media for the latest updates and giveaways!
9. Can I cancel or change my order?
If your order hasn’t been processed yet, you can request a cancellation or modification by contacting us immediately at hello@entutti.co. Once an order is processed or shipped, changes are no longer possible.
10. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
11. Do you offer gift cards?
Yes! Our digital gift cards are the perfect way to share the love of beauty with friends and family. They can be purchased and redeemed on our website.
12. How do I know which product is right for me?
Our product descriptions include detailed information to help you make the best choice. Still unsure? Feel free to reach out to our team for personalized recommendations at hello@entutti.co.
13. Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
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If you have any additional questions, don’t hesitate to contact us. We’re here to make your beauty shopping experience seamless and enjoyable!